| Q.1 |
What should I do if I receive a defective or damaged item from you? |
| Q.2 |
Is there any way to place an order other than online? |
| Q.3 |
How safe is my personal information with you? |
| Q.4 |
Am I responsible for working out the taxes, duties, customs and/or shipping costs for my order? |
| Q.5 |
How will my order be delivered? |
| Q.6 |
I have placed an order. How do I know that you have received it? |
| Q.7 |
Are my awards under a warranty? |
| Q.8 |
Can I cancel an order I have placed? |
| Q.9 |
What is your return policy? |
| Q.10 |
How do I contact Customer Service? |
| Q.11 |
Why do you need my e-mail address? |
| Q.12 |
How long will it take to receive my order? |
| Q.13 |
How do I change my address information? |
| Q.14 |
How often do you update products and pricing? |
| Q.15 |
Can I exchange or transfer my points? |
| Q.16 |
Will I be taxed on the value of my award(s)? |
| Q.17 |
Will I receive the exact catalogue item as shown on the site? |
| |
|
| Answers |
| |
| A1. |
In the unlikely event that you receive a damaged or defective item, please contact us as soon as possible, and within 3 business days of receiving the item. Only damaged or defective merchandise may be returned. To contact us about a return:
- Select the ‘Contact us’ section of this website
- Click ‘For questions about an order you have placed, please click here’. You will be redirected to your order history page.
- Open an inquiry by clicking ‘Inquire’ next to the appropriate order. When the inquiry form opens, choose ‘Damaged/Wrong’ as the inquiry type.
- Enter comments or pertinent information in the ‘Inquiry’ section. Click ‘Submit’
You will be contacted by return e-mail with return and replacement instructions. |
|
|
| A2. |
| No. Currently, online ordering is the only option we offer. |
|
|
| A3. |
| Online ordering via our website is encrypted using an SSL (Secure Sockets Layer) protocol. The site is a VeriSign secure site. For more information, please read our Privacy Statement. |
|
|
| A4. |
| No. The number of points required for an item includes these costs. |
|
|
| A5. |
| Your order will be delivered via courier or postal services. |
|
|
| A6. |
| When you place an order, you will receive a return e-mail from us at your registered e-mail address indicating the order details along with an order transaction number. This information is an acknowledgement from us that we have received and are processing your order. If you do not have a registered e-mail address, we will be unable to provide you with order confirmation. |
|
|
| A7. |
| Most products are backed by a manufacturer’s warranty. You are encouraged to contact the manufacturer directly regarding all warranty-related inquiries. |
|
|
| A8. |
| No, we cannot cancel an order that you have placed online. Please be sure to verify your order details and delivery preferences before placing an order. We are not responsible for any delays or additional charges incurred as a result of incorrect shipping information. |
|
|
| A9. |
Only damaged or defective merchandise may be returned. To contact us about a return:
- Select the ‘Contact us’ section of this website
- Click ‘For questions about an order you have placed, please click here’. You will be redirected to your order history page.
- Open an inquiry by clicking ‘Inquire’ next to the appropriate order. When the inquiry form opens, choose ‘Damaged/Wrong’ as the inquiry type
- Enter comments or pertinent information in the ‘Inquiry’ section. Click ‘Submit’
You will be contacted by return e-mail with return and replacement instructions. |
|
|
| A10. |
| Please refer to the “Contact us” section of this website. |
|
|
| A11. |
| The information we collect is required to confirm your order and provide shipping/delivery status on applicable items. For additional information, please read our Privacy Statement. |
|
|
| A12. |
| Many items ship more quickly, but please allow 4 to 6 weeks for processing and delivery of your order. |
|
|
| A13. |
• To change the address information that appears as your 'registered addess,' please visit https://marriott.com.
• Once an order has been placed, we regret that delivery information cannot be changed. |
|
|
| A14. |
| To keep our selections fresh and innovative, we are continually looking for items to enhance our catalogue selections. This includes adding new items and new models, removing discontinued items and conducting pricing reviews. We fully refresh the collection approximately every six months. |
|
|
| A15. |
| Catalogue items are not transferable and cannot be taken as cash. |
|
|
| A16. |
| Liability for taxes on any award earnings pursuant to the programme shall be the sole responsibility of the participant. |
|
|
| A17. |
| Item images and descriptions are for reference, but we will make every effort to provide the exact item as presented. In the event that an item becomes unavailable, we reserve the right to provide an item of equal or greater value and quality. |
|
|
